Customer Experience and Analytics Demystified - Insights for Business Decisions
Customer Experience is delivered every day – thus it must be measured continuously
SAVE TIME
Save time – more than 40 data sources in one dashboard. No need to browse between separate softwares.
LISTEN YOUR CUSTOMERS
Listen to your customers in various touchpoints throughout the customer journey and learn from them.
MORE THAN NPS
NPS is good, but not enough. Adding Customer Effort Score as well as Open Feedback gives you better insights of customers’ desires and experiences.
CUSTOMER JOURNEY
Visualize customer journey as a whole. What is your brand reach across multiple channels, and how does that convert into website visitors and buying customers.
THE WHOLE PICTURE
Visualize your actions on a timeline. See a weekly or monthly summary of your activities in one view – regardless of multiple systems and channels.
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