What do your customers think about your website? How was the experience in your online store? Bislenz provides simple but extensive survey templates for various digital touchpoints. Global methods such as Net Promoter Score and Customer Effort Score are used in the surveys. Together they provide a comprehensive view of customers experience in your digital channels.
Find all your online campaign results in a single view. No need to browse from one service to another, just choose the timeline you want to check.
How active were you last week in different channels? Find it here on a clear timeline that shows each post that you made in different channels. View your posts and see how much engagement you were able to gather.
Examine the whole customer journey in a single view rather than spend hours collecting data from different systems. See how your brand reached your audience, how did they engage with your message, how did this convert into website visitors and buying customers, how did your funnel perform. Finally find out how your customers responded and reacted to your brand.
Non-digital touchpoints include service desks and the actual premise of the activity or service. Bislenz provides survey templates for both Customer Service Experience and Onsite Experience. You can learn on how well your organization can meet the expectations of the customer and react based on that. Surveys are often integrated with ecommerce and booking systems, thus delivered automatically after a purchase or booking.
What did you do last month in different online channels? Find it here on a clear timeline that brings together different channels in one view. Check the performance of each campaign as you browse the timeline.
How did your competitors perform on Facebook or Twitter? Just type in their profile ID and find out what did they post and how did their audience engage.
The Executive Summary -dashboard shows the most important KPI (Key Performance Indicators) of sales, website, marketing, and customer experience. With the summary, you can easily see the important numbers of each section and be able to compare them with the previous period. Categories make it easier to understand your business from different perspectives.
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